News, opinions, and valuable advice about our support platform

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We are proud to finally present our explainer video from Almitee! Almitee in collaboration with [animatievideokoning.nl](https://animatievideokoning.nl/) has developed a **short and powerful video** that clearly explains what we do and what we stand for. The video is perfect for quickly understanding what Almitee can do for your business. Whether you are new to Almitee or already familiar with our services, this video offers a fresh perspective on our work and values.

Almitee in 90 seconds

Smart Support Simplified in 90 seconds

The production of the video was made possible through our collaboration with [animatievideokoning.nl](https://animatievideokoning.nl/). Their expertise in creating clear, engaging animations helped us convey our message in a concise and visually appealing way. We wanted a video that not only explained what we do, but also immediately grabbed the viewer's attention. **The result is a video that shows in less than 90 seconds what Almitee stands for!**

Collaboration with animatievideokoning.nl

We invite everyone to watch our explainer video and share it with others. Your feedback is very important to us! We are eager to hear what you think of the video and how we can possibly showcase what Almitee does even better. The video is easy to share on social media and is a great way to introduce others in your network to Almitee.

Share and give your opinion

Ready to give Almitee a try? [**Contact us now**](https://www.almitee.io/#contact) to learn how we can tailor our solutions to your business needs!

Get started with Almitee!

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Almitee - Smart Support Simplified

Ontdek wat Almitee voor jou kan betekenen in onze video van 90 seconden.

Smart Support Simplified in 90 seconden

 Let uniquely trained AI assistants provide automated support to users.

AI assistant

Efficiently manage and maintain your building's rooms.

Building management

Efficiently manage, track, and visualize your company's assets.

Asset management

Allow people to easily report issues and concerns by scanning QR codes or through incoming emails.

Helpdesk

Manage multiple organizations with just one account and store all your data on one central platform.

Organizations

Organize, connect, and store essential documents for professional-level support.

Documents

Find out what Almitee can do for you in our 90-second video.

To provide professional support, a [helpdesk](/en/modules/almitee-helpdesk) is a mandatory tool to keep an **overview of all tickets coming in** around your product. 

Almitee comes with a helpdesk that **can make use of artificial intelligence** to help you more quickly resolve questions and issues that have come in. There are **different ways to create tickets** that come into our helpdesk.

Introduction

Through our platform, it is very easy to create an **own ticket**. Click on “new ticket”, describe the problem, link it to one of your customers and save. This allows you to quickly and efficiently report and resolve problems yourself.

1. Create your own ticket

Almitee allows you to configure **your own inbound mail address**. Do you already have your own support email address? Then you can set up a rule that all incoming emails will be forwarded to your personal inbound address from Almitee. **All inbound emails will then automatically be created as [a new ticket](/en/modules/almitee-helpdesk) in our system**.

2. Via email

Are you using our [asset module](/en/modules/asset-management)? Then you can hang a **unique QR code** on each device that can be scanned when problems arise. This way the user can **very quickly describe the problem, take pictures and submit the ticket**. This arrives in the helpdesk, automatically linked to the right asset and the person responsible for the device.

3. Via QR

Have you implemented our chatbot in your website or SAAS product? Then the user can very quickly **create a ticket via our [chatbot module](/en/modules/ai-assistant)**. This makes the process even easier and faster for the user.

4. Via chatbot

On all tickets created, you can use **artificial intelligence to solve the question faster**. The AI uses the various knowledge bases you have created to find a solution to the reported problem. **This way you work efficiently and questions are resolved much faster**.

Use of artificial intelligence

Ready to give Almitee a try? [**contact us now**](https://www.almitee.io/#contact) to learn how we can tailor our solutions to your business needs!

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Ontdek de verschillende manieren om tickets aan te maken op Almitee en waar AI jou kan helpen om deze op te lossen.

Tickets aanmaken in Almitee

Discover the different ways to create tickets on Almitee and where AI can help you solve them.

Creating tickets in Almitee

At Almitee, we understand the challenges companies face in providing excellent customer service. As such, our application is **designed to support your team in managing and optimizing different types of support processes**. 

With a focus on simplicity and efficiency, Almitee helps your business grow by providing **high-quality support** to your customers, partly through **automation via [artificial intelligence](https://www.almitee.io/en/modules/ai-assistant)**.

Why Almitee?

Although Almitee focuses purely on customer support, we recognize that integration with other applications can provide **considerable benefits**. 

Whether it's forwarding tickets to other ticketing systems, retrieving and displaying asset information and statuses, or connections to ERP systems, **Almitee makes it all possible**. 

This ensures a seamless workflow and increased productivity within your organization.

Integrations with other applications

We offer the ability to implement custom integrations, **no matter what application you use**, as long as it offers the right tools to connect to it. This means you can customize Almitee to your specific business needs, resulting in an **even more efficient and effective support environment**.

Opportunities for custom integrations

Are you a high-growth company that needs to provide quality support to customers? Then Almitee is the perfect partner for your business. With our powerful support application and ability to integrate with other systems, we help your business take that extra step in providing professional customer service.

[**contact us now**](https://www.almitee.io/#contact) to learn how we can tailor our solutions to your business needs!

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We zijn ervan overtuigd dat het integreren van Almitee met andere applicaties nog meer voordelen kan bieden voor onze klanten. Ontdek hoe we jou kunnen helpen.

Integreer andere systemen met Almitee

We believe that integrating Almitee with other applications can provide even more benefits for our customers. Find out how we can help you.

Integrate other systems with Almitee

By **scanning** a **QR code** that is [attached to a device](/en/modules/asset-management) or [hangs in a room](/en/modules/building-management), users can **directly report problems**, **communicate** with an **AI assistant** or open **relevant documents** (maintenance documents, manuals,...).

This way of working ensures that the support team is **less burdened** and that the user in question can solve the problem directly themselves. Thus, **precious time is saved** and the **user does not have to wait** to continue.

The role and benefits of AI and QR codes

From now on, it is also possible to **talk to an [AI assistant](/en/modules/ai-assistant).** **Just ask your question, typing is no longer necessary**. This makes the process not only more user-friendly but also a **whole lot faster**.

The assistant understands your question and answers it immediately in both **text and voice form**. This allows you to quickly get the information you need.

Talking to an AI assistant

Integrating speech recognition into our [AI Assistant](/en/modules/ai-assistant) offers **numerous advantages**. It is **fast, accurate** and it ensures that you have your **hands free to do other tasks** while your problem is being solved. This is especially useful in situations where you are doing hands-on work.

Benefits of speech recognition

Ready to try out Almitee? Easily scan, report and manage your assets and spaces with the power of AI and QR codes. [**contact us now**](https://www.almitee.io/#contact) to learn how we can tailor our solutions to your business needs!

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Verlies niet langer tijd door te chatten, maar omschrijf jouw probleem door te praten met de AI-assistent.

Krijg hulp door te praten met een AI-assistent via QR-codes

Instead of wasting time chatting, describe your problem by talking to the AI assistant.

Get help by talking to an AI assistant via QR codes

At Almitee, we understand how important it is to be able to **find data quickly and accurately**. That's why we've introduced **AI Sources**, a feature that helps you identify the sources used to answer your questions. This makes the process of **data verification and validation a lot easier and faster**.

AI Sources

When you pose a question to the [AI assistant](/en/modules/ai-assistant) within the Almitee platform, our AI will **show up to five sources used to formulate the answer**. 

These sources can **vary from specific web pages to pages from uploaded PDF files**, depending on the data sources you've added to your [knowledge base](/en/blog/what-are-ai-knowledge-bases-and-how-are-they-used).

How does it work?

With AI Sources, you can not only find the data you need faster, but also check the **accuracy of the information**. 

This helps not only validate the data, but also train the AI to become even better. By having instant access to the right pages and sources, you **save valuable time and increase efficiency**.

Benefits of AI Sources

Imagine you need a specific report from an uploaded PDF file. With AI Sources, you can **directly navigate to the correct page without searching the entire document**. Or maybe you need data from a particular web page; **AI Sources shows you exactly which page was used**, so you can see the context and details.

An example

There is **no faster way to find the data you need than with AI Sources**. By being able to see the exact sources the AI has used, you can work more efficiently and improve your AI training. [Try it today and experience the difference!](/en/sign-up)

Conclusion

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Ontdek hoe je sneller en efficiënter data kunt vinden met AI binnen het Almitee platform. Leer hoe onze AI assistent je helpt met bronvermelding en validering.

Vind je data nu nog sneller via AI sources

Discover how to find data faster and more efficiently with AI within the Almitee platform. Learn how our AI assistant helps you with source identification and validation.

Find your data now even faster via AI sources

AI assistants are changing the way businesses can provide support to their customers. [Thanks to Almitee's AI technology](/en/modules/ai-assistant), companies can offer **tailored support 24/7** and apply it to specific assets or in specific spaces. 

**Each assistant can be uniquely trained** to handle tasks and queries, ensuring greater efficiency and satisfied customers.

AI-assistants

By being able to configure [AI assistants](/en/modules/ai-assistant) applied to a single [asset](/en/modules/asset-management) or [space](/en/modules/building-management), companies can ensure that **support is highly relevant and accurate**. 

This focused approach not only improves the user experience customers receive, but it **reduces the workload for support staff** significantly.

Benefits of dedicated AI assistants

Setting up AI assistants with Almitee is **very simple**. 

- First, add your asset or space to the Almitee platform. 
- Then link different data sources, such as documents, websites or videos, to train the AI. 
- Depending on the size of the documents, processing the data may take a while. 
- Once the AI has recorded everything, it's ready to help your customers with their questions right away.

How can you set up an AI assistant?

To offer automated support to customers, it is possible to attach **unique QR codes to each asset or space**. 

**Users can easily scan these codes with their smartphones to get instant help** from the AI assistant. This quick and easy method ensures that help is always at their fingertips, 24/7.

Automatic support via QR codes

Regularly monitor the performance of your AI assistants to discover improvements.  Use feedback and chat analytics to improve AI responses and update training data as needed. 

**By continuously improving, your AI assistants remain effective and reliable**.

Analyzing AI assistants

**In short, implementing AI assistants for different assets and spaces is a very powerful way to optimize support** and improve your customers' user experience. 

[**Contact us now**](https://www.almitee.io/#contact) to learn how we can tailor our solutions to your business needs!

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Ontdek hoe je unieke AI-assistenten kunt instellen voor specifieke assets of ruimtes, zodat je gerichte automatische ondersteuning kunt bieden.

Configureer unieke AI-assistenten voor assets of ruimtes

Discover how to set up unique AI assistants for specific assets or spaces so you can provide targeted automated support.

Configure unique AI assistants for assets or spaces

The Almitee mobile application gives you **access to our full-fledged platform anytime, anywhere**. This app is not a slimmed down version, but offers the same powerful features as our web application. 

Manage all your clients, view all created [tickets](/en/modules/almitee-helpdesk) and receive push notifications, all from your smartphone.

Almitee always at hand

The Almitee app provides access to **all available modules** (helpdesk, [assets](/enl/modules/asset-management), [documents](/enl/modules/documents),...) in a single application. This ensures that you can **work **efficiently** anytime, anywhere and do not miss important information**.

Access to all data

Almitee's mobile application is **supported by AI**, which means you benefit from our smart features that make your job even easier. From automated notifications to the **help with troubleshooting**, [AI helps you give even better support to your customers](/en/modules/ai-assistant).

Supported by AI

**Personalize** the Almitee app with your company's colors and logo. This not only creates a professional look, but also a **recognizable and consistent experience for you and your team**.

Personalized to your business

The Almitee app is **available in multiple languages**, so you can easily switch to the language you and your team understand best. This makes using the app even more accessible to everyone.

Multiple languages available

Almitee is constantly working to improve the mobile app. **[Regular updates](/en/changelog) ensure that you always have the latest features and best performance**. Feedback from users is taken seriously to continuously optimize the app.

Frequent updates

The Almitee mobile application is **free to download** from the [App Store](https://apps.apple.com/us/app/almitee/id1671150047) and the [Play Store](https://play.google.com/store/apps/details?id=io.almitee.app). Get all the benefits immediately and improve your support with this powerful tool.

Free download

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Naast onze webapplicatie biedt Almitee ook een mobiele applicatie aan, beschikbaar in de App Store en Play Store. Beheer al je klanten en tickets vanuit je broekzak en geef nog betere support, altijd en overal.

Geef support vanuit je broekzak met onze mobiele app

In addition to our web application, Almitee also offers a mobile application, available on the App Store and Play Store. Manage all your customers and tickets from your pocket and provide even better support anytime, anywhere.

Provide support from your pocket with our mobile app.

Knowledge bases, are **collections of data and information** used by our [AI assistants](/en/modules/ai-assistant) to generate answers to problems that customers report. This data can be self-added and managed, and can come from various sources such as:
- **Websites**
- **PDF documents**
- **FAQs**
- **YouTube videos**

What are knowledge bases?

Our AI assistants read and learn from all data added on these knowledge bases. 

- URLs of websites **are fully searched**
- PDF documents are read in full
- FAQ texts are analyzed
- YouTube videos and their **transcripts are viewed**

This enables our AI to provide detailed and accurate answers.

How do our AI assistants use this data?

Almitee allows you to start managing knowledge bases at different levels. 

- **Level 1** is for the **general chatbot on your website**. 
- **Level 2** is associated with different **models of assets**. 
- **Level 3** is for specific **[assets](/en/modules/asset-management) or [locations](/en/modules/building-management)**. 
- **Level 4** is the deepest level and is used by the **[helpdesk AI assistant](/en/modules/almitee-helpdesk)**. 

**The deeper the level, the more data** is used from the higher levels and thus the smarter the [AI assistant](/enl/modules/ai-assistant) will be.

Different levels of knowledge bases

**Questions to the chatbot** on your website are answered by data configured at **level 1** (L1). The chatbot will not use data set at lower levels.

**Questions asked to an [asset](/en/modules/asset-management)** via scanning a QR code are answered by data configured at **level 1** (L1), **level 2** (L2 - linked asset model) and **level 3** (L3 - linked asset)

Practical examples

Almitee offers a **great overview of all data sources** configured **across the different knowledge bases**. This way, you easily stay in control of the data and knowledge of all your [AI assistants](/en/modules/ai-assistant).

Overview of knowledge bases

Ready to try out Almitee? Easily manage the knowledge of your AI through setting up knowledge bases. [Contact us now](https://www.almitee.io/en/#contact) to learn how we can tailor our solutions to your business needs!

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Ontdek hoe Almitee AI assistenten gegevens uit verschillende knowledge bases gebruiken om vragen en problemen nauwkeurig te beantwoorden.

Wat zijn AI knowledge bases en hoe worden ze gebruikt?

Discover how Almitee AI assistants use data from various knowledge bases to accurately answer questions and problems.

What are AI knowledge bases and how are they used?

Offering customer support and assistance is a demanding aspect of any business. In their initial phase, smaller enterprises often handle less than 20 inquiries or issues weekly, allowing for a relatively streamlined support process. Typically, this assistance is provided through email or direct phone communication.

![Support](https://res.cloudinary.com/dvx0ozfnr/image/upload/v1715672652/Support_diagram_1_2685383b68.png)

As businesses expand, the volume of customer issues and inquiries escalates, rendering the original support schedule inadequate for timely resolution. This often leads to **growing customer discontent**.

The importance of efficient customer service

As your business grows, you’re likely to encounter the following inevitable challenges:

- Are recurring questions becoming noticeable?
- Are you dedicating more time to support than anticipated?
- Do you end the day feeling that you’ve only been assisting others, without focusing on the core activities of your business?
- Is it becoming necessary to expand your support team?

With an influx of **customer inquiries arriving via various channels** and a **rise in the complexity** of these inquiries, it’s essential to scale up your support team to manage the increasing workload effectively.

![Support diagram 2 EN.png](https://res.cloudinary.com/dvx0ozfnr/image/upload/v1715673043/Support_diagram_2_EN_ee29f00fe5.png)

Challenges to growth

To improve customer service, businesses can choose between two strategies: **expanding the support team** or **optimizing internal processes**.

**Expansion involves recruiting and training new staff member**s, whereas **optimization focuses on enhancing efficiency** through the adoption of innovative technologies and other methods.

In the pursuit of efficiency optimization, companies should consider several critical questions:

- What is the maximum number of inquiries each team member can manage daily?
- Which details are essential to address customer queries effectively?
- What criteria determine the allocation of requests to specific team members?
- What is the standard turnaround time deemed acceptable for resolving a support issue?
- How can the volume of requests be monitored and documented systematically?

Solutions for growing companies

_**Almitee is the ideal solution for enhancing your customer service efficiency.**_

Our goal is to offer businesses a solution that enables customers to receive assistance swiftly and effectively, **leveraging AI technology**, without adding extra strain to your operations.

**Reduce backlogs and expedite response times** with our [integrated AI assistant](/modules/ai-assistant), which you can customize to your needs. This empowers you to incorporate a robust and efficient AI employee into your support team, capable of automatically answering a multitude of questions.

Track all incoming inquiries with ease using [our streamlined helpdesk](/modules/almitee-helpdesk). This system allows customers to submit issues through various methods, while enabling your support team to manage all follow-ups in one centralized location.

AI to optimize customer service without additional resources

Ready to give Almitee a try? **Improve your customer service with the power of AI** and [contact us now](/en#contact) to learn how we can tailor our solutions to your business needs!

Optimize your customer service with Almitee

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Ontdek hoe Almitee jouw klantenservice kan verbeteren en helpen groeien zonder extra belasting op jouw organisatie.

Optimaliseer klantenservice met AI

Discover how Almitee can improve your customer service and help you grow without additional burden on your organization.

Optimize customer service with AI

Almitee is excited to announce a **strategic partnership with Odisee University College**. Our collaboration focuses on utilizing the University’s **User Experience Lab** to conduct **intensive user and usability tests**. 

This project aims to significantly **enhance the user-friendliness of our application**, incorporating advanced tools like screen-based and mobile **eye trackers to analyze user interactions and facial expressions**.

Teaming up for advanced UX development

At Almitee, we are committed to continuous improvement of our products. By understanding where users face challenges, we can make targeted enhancements that improve their overall experience. 

This collaboration with Odisee University College is a step towards achieving superior user satisfaction by identifying and addressing usability issues in our applications.

Why user experience matters

If you're looking to **elevate the user experience** of your product, consider exploring the capabilities of the User Experience Lab at [Odisee University College](https://www.odisee.be/). 

Visit their website at [https://www.odisee.be/user-experience-lab](https://www.odisee.be/user-experience-lab) for more information on how you can also benefit from their expertise in UX testing and development.

Interested in enhancing your product's UX?

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Met trots mogen wij melden dat we samen met de Hogeschool van Odisee een UX-traject aangaan met hun User Experience Lab.

Almitee en Hogeschool Odisee slaan de handen in elkaar.

Discover how Almitee is teaming up with Odisee University College to refine our app’s user experience through advanced testing methods.

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Blog

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Smart Support Simplified in 90 seconds

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Creating tickets in Almitee

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Integrate other systems with Almitee

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Get help by talking to an AI assistant via QR codes

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Find your data now even faster via AI sources

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Configure unique AI assistants for assets or spaces

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Provide support from your pocket with our mobile app.

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What are AI knowledge bases and how are they used?

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Optimize customer service with AI

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Almitee partners with Odisee University for enhanced UX

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Boost your SAAS product with Almitee's chatbot

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AI and QR Codes: How does that work?

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Become an early adaptor

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Launch of Almitee

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