Changelog

The helpdesk now includes a trash layer. Deleted tickets will first be moved to the trash, providing an extra step before they are permanently deleted. This ensures greater safety and allows for easier recovery of mistakenly deleted tickets.

We have optimized ticket loading performance. The list now loads significantly faster for a smoother user experience.

You can now see the assets that are linked to a department on it's detail page.

Small bugfixes and improvements.

Our AI can now automatically generate a title and category based on the content of a ticket. This feature can be activated in the helpdesk settings.

Add the cause and solution to a ticket so the AI can learn from it. This allows comparable problems to be resolved faster in the future.

It is now possible to manually adjust the reporter of a ticket.

Images of assets can now be viewed more quickly by clicking on the photo in the overview.

We have made it clear to users when new updates are available.

We have added a visible representation of the configurations needed for your organization to make optimal use of Almitee.

Immediately update the assignee of a ticket in the overview.

Fix issue with displaying images in ticket comments

Add the option to directly create and assign a new client when creating a ticket

Immediately update the status, priority, and type of a ticket in the overview.

The helpdesk now opens with a default filter that shows tickets that have not yet been closed, sorted by creation date.

You can now easily add an address yourself that does not exist or cannot be found.

Minor bug fixes and improvements.

Get insights in your data via AI reports!

AI chat improvements

Helpdesk improvements and bugfixes

Added the possibility to filter on category in the helpdesk.

AI improvement: fixed a bug when talking to the AI assistant in multiple languages.

Update the category of a ticket.

View all the client's tickets on their detail page.

Reorder columns to your preference by simply dragging and dropping them as desired.

Search for a client using their reference number.

Small bugfixes and improvements.

Configure the types of notification emails you would like to receive.

Added an external reference field to clients.

Bugfix wrong amount of assets linked to a client.

Bugfix update location type

The files you upload will now have "Other" selected as the default type.

You can now refresh the dashboard in the app by pulling down on the screen.

In addition to creating tickets via email, it is now also possible to add comments to the ticket through reply-emails.

You now can add email signatures to your profile or set a default one for your organization. Once configured, all emails sent by Almitee will automatically include the signature at the bottom.

Filter your tickets by clients.

The creation source is now added to a ticket. It can have one of the following values: 'created manually', 'via email', or 'by QR code'.

Minor bugfixes and improvements.

Some minor improvements and bugfixes.

You can now scan Almitee QR codes directly from the app.

Export tickets, assets and locations to Excel.

Some minor improvements and bugfixes.

A new way of opening documents on our app

Chat with AI from dashboard

Added "client" as column in the helpdesk

Possibility to reset table columns

Delete AI chats

Possibility to copy a ticket

The documents overview now indicates if a PDF document is unsuitable for the AI.

Fixed an issue with uploading multiple images when adding a new ticket.

Added an animation for successful ticket submission.

The camera will open automatically on Android when you need to take a picture of an issue.