Introduction
To provide professional support, a helpdesk is a mandatory tool to keep an overview of all tickets coming in around your product.
Almitee comes with a helpdesk that can make use of artificial intelligence to help you more quickly resolve questions and issues that have come in. There are different ways to create tickets that come into our helpdesk.
1. Create your own ticket
Through our platform, it is very easy to create an own ticket. Click on “new ticket”, describe the problem, link it to one of your customers and save. This allows you to quickly and efficiently report and resolve problems yourself.
2. Via email
Almitee allows you to configure your own inbound mail address. Do you already have your own support email address? Then you can set up a rule that all incoming emails will be forwarded to your personal inbound address from Almitee. All inbound emails will then automatically be created as a new ticket in our system.
3. Via QR
Are you using our asset module? Then you can hang a unique QR code on each device that can be scanned when problems arise. This way the user can very quickly describe the problem, take pictures and submit the ticket. This arrives in the helpdesk, automatically linked to the right asset and the person responsible for the device.
4. Via chatbot
Have you implemented our chatbot in your website or SAAS product? Then the user can very quickly create a ticket via our chatbot module. This makes the process even easier and faster for the user.
Use of artificial intelligence
On all tickets created, you can use artificial intelligence to solve the question faster. The AI uses the various knowledge bases you have created to find a solution to the reported problem. This way you work efficiently and questions are resolved much faster.
Get started with Almitee!
Ready to give Almitee a try? contact us now to learn how we can tailor our solutions to your business needs!
