Changelog

In addition to creating tickets via email, it is now also possible to add comments to the ticket through reply-emails.

You now can add email signatures to your profile or set a default one for your organization. Once configured, all emails sent by Almitee will automatically include the signature at the bottom.

Filter your tickets by clients.

The creation source is now added to a ticket. It can have one of the following values: 'created manually', 'via email', or 'by QR code'.

Minor bugfixes and improvements.

Some minor improvements and bugfixes.

You can now scan Almitee QR codes directly from the app.

Export tickets, assets and locations to Excel.

Some minor improvements and bugfixes.

A new way of opening documents on our app

Chat with AI from dashboard

Added "client" as column in the helpdesk

Possibility to reset table columns

Delete AI chats

Possibility to copy a ticket

The documents overview now indicates if a PDF document is unsuitable for the AI.

Fixed an issue with uploading multiple images when adding a new ticket.

Added an animation for successful ticket submission.

The camera will open automatically on Android when you need to take a picture of an issue.

Bugfix related to scanning a QR code.

Google maps view: map vs satelliet.

When an address cannot be found, you can now enter the address yourself. Have in mind, however, that coordinates cannot be saved and thus this address will not be displayed on the map.

When adding an image during ticket creation via QR, the camera is now directly opened.

A sound wave is now displayed when you talk to the AI assistant. This makes it clearer when something is being recorded.

Minor bugfixes.

Let AI read out the given answer.

Added option to configure settings to request users to provide their GPS coordinates and phone number when creating a new ticket.

Some AI improvements.

Speak to the AI assistant using the microphone on our app.

Remove chats.

AI will now present up to 5 sources used.

The general Almitee Assistant will now offer longer answers if necessary.

Small bugfixes and improvements

PDF files mentioned in the sources of an AI answer can now be opened directly on the page. This feature allows you to access your data faster than ever before.

It's now possible to delete chats.

Minor improvements.

It's now possible to get an overview of the updates we make in the app.

Update the status, priority, and type of a ticket directly from the sidebar.

Minor bugfixes and improvements

Our AI now displays the data sources it used to formulate the answer.

Customize your QR-code colors.

Upload your company logo.

Create new tickets by selecting text in existing tickets.

Automatically update a ticket's status after sending a message.

Small bugfixes and improvements.

There is now a full knowledge base overview available that will show all configured datasources on one page.

Quick helpdesk filters are moved to the drawer.

Our AI is updated to GPT4o!

It's now possible to add a knowledge base on the level of a client.

AI knowledge base: Added websites under your domain are now fully read by the AI.

Improved AI, questions related to assets and tickets can now be asked in Dutch.

Tickets created via Chatbot can now include extra client information (browser, operation system, ...). This can be helpful in troubleshooting client issues more effectively.