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Almitee Smart Support Simplified Video

Smart Support Simplified in 90 seconds

Help out users immediately with any question they have about your product, asset or location.

AI Assistant

Enable your users to report problems they encounter on locations or assets by QR code scanning.

Helpdesk

Manage and maintain locations in your building efficiently via AI.

Building management

Manage your company's assets and keep track of all issues with AI.

Asset management

Almitee is a **powerful solution that leverages artificial intelligence** to provide **round-the-clock support**, ensuring that customers **always have access to the assistance they need**.

Our primary goal has been to help companies relieve their support burden while ensuring that customers **receive assistance 24/7**, all while **reducing support costs by up to 50%**.

**Different modules** are helping you to achieve this result.

What do we do

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Scan the QR code of the device your have problems with.

Scan QR code

Leg je probleem uit aan de AI-assistent van het apparaat.

Ask for help

Get help in seconds and enjoy your day!

Good to go!

Automatic support by QR

We offer the ability to provide your customers with **automated support via QR codes**. Users can simply scan a unique QR code located in a specific area or on an asset, and an **AI assistant will assist them with their issue**. 

The AI assistant is **specially trained on data related to that particular space or asset**, allowing it to **offer professional-level advice** without needing to involve you or your colleagues.

How it works?

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Report a problem via your own smartphone.

Capture a picture of the issue.

Take picture

The problem will be directed to the appropriate individual.

Submit issue

Get notified when the issue is fixed.

Get notified

Simplify issue reporting across locations and assets by scanning an unique QR code for each item.

Reporting issues via QR

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Copy past 2 lines of code and you are good to go!

Integrate in minutes

Train the chatbot with it's own unique dataset.

Unique trained AI model

Help out your users 24/7 with the content you provide.

Help users 24/7

 Enable users to capture screenshots of the issue they encounter.

Capture screenshots

Set up an automated chatbot to provide immediate assistance to users on your website or SAAS-product.

An AI chatbot for your product

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Let AI find solutions for reported tickets.

Auto assign issues to users.

SLA and inbound email configurations.

Generate reports with AI.

Use our helpdesk to have an overview of all reported issues via asset, location or website.

Almitee helpdesk

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Almitee reports

Simply ask our AI, and the report will be generated for you.

Use custom dashboards for viewing reports.

Access a variety of report types, including pie charts, bar graphs, and more.

Download your reports as images or in other file formats.

Gain valuable insights into your data with Almitee reports and deliver proactive support to your customers.

Reports

Almitee is available for download both from the App Store and Google Play Store.

Access all data in one place

Give users the 24/7 support they need, while reducing costs by up to 50%

Supercharge your business support with the help of

Title

The Almitee mobile application gives you **access to our full-fledged platform anytime, anywhere**. This app is not a slimmed down version, but offers the same powerful features as our web application. 

Manage all your clients, view all created [tickets](/en/modules/almitee-helpdesk) and receive push notifications, all from your smartphone.

Almitee always at hand

The Almitee app provides access to **all available modules** (helpdesk, [assets](/enl/modules/asset-management), [documents](/enl/modules/documents),...) in a single application. This ensures that you can **work **efficiently** anytime, anywhere and do not miss important information**.

Access to all data

Almitee's mobile application is **supported by AI**, which means you benefit from our smart features that make your job even easier. From automated notifications to the **help with troubleshooting**, [AI helps you give even better support to your customers](/en/modules/ai-assistant).

Supported by AI

**Personalize** the Almitee app with your company's colors and logo. This not only creates a professional look, but also a **recognizable and consistent experience for you and your team**.

Personalized to your business

The Almitee app is **available in multiple languages**, so you can easily switch to the language you and your team understand best. This makes using the app even more accessible to everyone.

Multiple languages available

Almitee is constantly working to improve the mobile app. **[Regular updates](/en/changelog) ensure that you always have the latest features and best performance**. Feedback from users is taken seriously to continuously optimize the app.

Frequent updates

The Almitee mobile application is **free to download** from the [App Store](https://apps.apple.com/us/app/almitee/id1671150047) and the [Play Store](https://play.google.com/store/apps/details?id=io.almitee.app). Get all the benefits immediately and improve your support with this powerful tool.

Free download

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Naast onze webapplicatie biedt Almitee ook een mobiele applicatie aan, beschikbaar in de App Store en Play Store. Beheer al je klanten en tickets vanuit je broekzak en geef nog betere support, altijd en overal.

Geef support vanuit je broekzak met onze mobiele app

Efficiently manage and maintain your building's rooms.

Allow people to easily report issues and concerns by scanning QR codes or through incoming emails.

Efficiently manage, track, and visualize your company's assets.

Organize, connect, and store essential documents for professional-level support.

Documents

Manage multiple organizations with just one account and store all your data on one central platform.

Organizations

 Let uniquely trained AI assistants provide automated support to users.

AI assistant

In addition to our web application, Almitee also offers a mobile application, available on the App Store and Play Store. Manage all your customers and tickets from your pocket and provide even better support anytime, anywhere.

Provide support from your pocket with our mobile app.

In today's business world, **giving support** and assistance on equipment standing with customers is of **crucial importance**. 

Almitee introduces a **new and powerful system** using **QR codes combined** with each their unique **AI** assistant, allowing the **resolution** or relaying of **problems** to be done much **faster and more reliably**.

Introduction

QR codes serve as a simple bridge between the physical asset and its digital data. 

By **scanning** a **QR code** attached to an asset, users can **directly report problems**, **communicate** with an **AI assistant** or open **relevant documents** (maintenance documents, manuals,...), all facilitated by Almitee's intuitive platform.

The role of QR codes in asset reporting

Once a QR code is scanned, the user immediately accesses the asset's unique AI assistant. The user can then describe the problem and the **AI will immediately offer additional information or solutions**. If necessary, the AI can escalate the **problem to the relevant person** responsible for it. 

How AI helps with problems

This way of working ensures that the support team is **less burdened** and that the user in question, if possible, can solve the problem directly themselves. Thus, **precious time is saved** and the **user does not have to wait** to proceed.

This also helps in solving some known issues a lot of supportteams are facing:
- Report problems after business hours: Almitee AI can **operate 24/07** at no additional cost.
- Additional resources during busy periods: AI does not suffer from busy periods. A **minimum amount of resources can be deployed**.
- Knowlegde gaps: Trained AI can **automatically solve problems** with all the knowledge it has.
- Repetitive queries: Repeating **questions are solved faster** because of the knowledge gained.
- Read more about it our post [Launch of Almitee](https://www.almitee.io/blog/launch-almitee).

Benefits of AI with QR codes

Ready to try out Almitee? Scan, report and manage assets in a very simple way with the power of AI and QR codes. [**contact us now**](https://www.almitee.io/#contact) to learn how we can tailor our solutions to your business needs!

Get started with Almitee!

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Ontdek hoe de inzet van AI en QR-codes de support verbetert voor apparatuur die bij klanten staat.

AI en QR-codes: Hoe werkt dat?

Discover how AI and QR codes improve the support of your assets.

AI and QR Codes: How does that work?

To provide professional support, a [helpdesk](/en/modules/almitee-helpdesk) is a mandatory tool to keep an **overview of all tickets coming in** around your product. 

Almitee comes with a helpdesk that **can make use of artificial intelligence** to help you more quickly resolve questions and issues that have come in. There are **different ways to create tickets** that come into our helpdesk.

Through our platform, it is very easy to create an **own ticket**. Click on “new ticket”, describe the problem, link it to one of your customers and save. This allows you to quickly and efficiently report and resolve problems yourself.

1. Create your own ticket

Almitee allows you to configure **your own inbound mail address**. Do you already have your own support email address? Then you can set up a rule that all incoming emails will be forwarded to your personal inbound address from Almitee. **All inbound emails will then automatically be created as [a new ticket](/en/modules/almitee-helpdesk) in our system**.

2. Via email

Are you using our [asset module](/en/modules/asset-management)? Then you can hang a **unique QR code** on each device that can be scanned when problems arise. This way the user can **very quickly describe the problem, take pictures and submit the ticket**. This arrives in the helpdesk, automatically linked to the right asset and the person responsible for the device.

3. Via QR

Have you implemented our chatbot in your website or SAAS product? Then the user can very quickly **create a ticket via our [chatbot module](/en/modules/ai-assistant)**. This makes the process even easier and faster for the user.

4. Via chatbot

On all tickets created, you can use **artificial intelligence to solve the question faster**. The AI uses the various knowledge bases you have created to find a solution to the reported problem. **This way you work efficiently and questions are resolved much faster**.

Use of artificial intelligence

Ready to give Almitee a try? [**contact us now**](https://www.almitee.io/#contact) to learn how we can tailor our solutions to your business needs!

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Ontdek de verschillende manieren om tickets aan te maken op Almitee en waar AI jou kan helpen om deze op te lossen.

Tickets aanmaken in Almitee

Discover the different ways to create tickets on Almitee and where AI can help you solve them.

Creating tickets in Almitee

We are proud to finally present our explainer video from Almitee! Almitee in collaboration with [animatievideokoning.nl](https://animatievideokoning.nl/) has developed a **short and powerful video** that clearly explains what we do and what we stand for. The video is perfect for quickly understanding what Almitee can do for your business. Whether you are new to Almitee or already familiar with our services, this video offers a fresh perspective on our work and values.

Almitee in 90 seconds

The production of the video was made possible through our collaboration with [animatievideokoning.nl](https://animatievideokoning.nl/). Their expertise in creating clear, engaging animations helped us convey our message in a concise and visually appealing way. We wanted a video that not only explained what we do, but also immediately grabbed the viewer's attention. **The result is a video that shows in less than 90 seconds what Almitee stands for!**

Collaboration with animatievideokoning.nl

We invite everyone to watch our explainer video and share it with others. Your feedback is very important to us! We are eager to hear what you think of the video and how we can possibly showcase what Almitee does even better. The video is easy to share on social media and is a great way to introduce others in your network to Almitee.

Share and give your opinion

Ready to give Almitee a try? [**Contact us now**](https://www.almitee.io/#contact) to learn how we can tailor our solutions to your business needs!

Almitee

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Provide support from your pocket with our mobile app.

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AI and QR Codes: How does that work?

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Creating tickets in Almitee

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Smart Support Simplified in 90 seconds

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Provide support from your pocket with our mobile app.

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AI and QR Codes: How does that work?

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Creating tickets in Almitee

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Smart Support Simplified in 90 seconds

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