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Almitee Smart Support Simplified Video

Smart Support Simplified in 90 seconds

Help out users immediately with any question they have about your product, asset or location.

AI Assistant

Enable your users to report problems they encounter on locations or assets by QR code scanning.

Helpdesk

Manage and maintain locations in your building efficiently via AI.

Building management

Manage your company's assets and keep track of all issues with AI.

Asset management

Almitee is a **powerful solution that leverages artificial intelligence** to provide **round-the-clock support**, ensuring that customers **always have access to the assistance they need**.

Our primary goal has been to help companies relieve their support burden while ensuring that customers **receive assistance 24/7**, all while **reducing support costs by up to 50%**.

**Different modules** are helping you to achieve this result.

What do we do

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Scan the QR code of the device your have problems with.

Scan QR code

Leg je probleem uit aan de AI-assistent van het apparaat.

Ask for help

Get help in seconds and enjoy your day!

Good to go!

Automatic support by QR

We offer the ability to provide your customers with **automated support via QR codes**. Users can simply scan a unique QR code located in a specific area or on an asset, and an **AI assistant will assist them with their issue**. 

The AI assistant is **specially trained on data related to that particular space or asset**, allowing it to **offer professional-level advice** without needing to involve you or your colleagues.

How it works?

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Report a problem via your own smartphone.

Capture a picture of the issue.

Take picture

The problem will be directed to the appropriate individual.

Submit issue

Get notified when the issue is fixed.

Get notified

Simplify issue reporting across locations and assets by scanning an unique QR code for each item.

Reporting issues via QR

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Copy past 2 lines of code and you are good to go!

Integrate in minutes

Train the chatbot with it's own unique dataset.

Unique trained AI model

Help out your users 24/7 with the content you provide.

Help users 24/7

 Enable users to capture screenshots of the issue they encounter.

Capture screenshots

Set up an automated chatbot to provide immediate assistance to users on your website or SAAS-product.

An AI chatbot for your product

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Let AI find solutions for reported tickets.

Auto assign issues to users.

SLA and inbound email configurations.

Generate reports with AI.

Use our helpdesk to have an overview of all reported issues via asset, location or website.

Almitee helpdesk

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Almitee reports

Simply ask our AI, and the report will be generated for you.

Use custom dashboards for viewing reports.

Access a variety of report types, including pie charts, bar graphs, and more.

Download your reports as images or in other file formats.

Gain valuable insights into your data with Almitee reports and deliver proactive support to your customers.

Reports

Almitee is available for download both from the App Store and Google Play Store.

Access all data in one place

Give users the 24/7 support they need, while reducing costs by up to 50%

Supercharge your business support with the help of

Title

In today's business world, **giving support** and assistance on equipment standing with customers is of **crucial importance**. 

Almitee introduces a **new and powerful system** using **QR codes combined** with each their unique **AI** assistant, allowing the **resolution** or relaying of **problems** to be done much **faster and more reliably**.

Introduction

QR codes serve as a simple bridge between the physical asset and its digital data. 

By **scanning** a **QR code** attached to an asset, users can **directly report problems**, **communicate** with an **AI assistant** or open **relevant documents** (maintenance documents, manuals,...), all facilitated by Almitee's intuitive platform.

The role of QR codes in asset reporting

Once a QR code is scanned, the user immediately accesses the asset's unique AI assistant. The user can then describe the problem and the **AI will immediately offer additional information or solutions**. If necessary, the AI can escalate the **problem to the relevant person** responsible for it. 

How AI helps with problems

This way of working ensures that the support team is **less burdened** and that the user in question, if possible, can solve the problem directly themselves. Thus, **precious time is saved** and the **user does not have to wait** to proceed.

This also helps in solving some known issues a lot of supportteams are facing:
- Report problems after business hours: Almitee AI can **operate 24/07** at no additional cost.
- Additional resources during busy periods: AI does not suffer from busy periods. A **minimum amount of resources can be deployed**.
- Knowlegde gaps: Trained AI can **automatically solve problems** with all the knowledge it has.
- Repetitive queries: Repeating **questions are solved faster** because of the knowledge gained.
- Read more about it our post [Launch of Almitee](https://www.almitee.io/blog/launch-almitee).

Benefits of AI with QR codes

Ready to try out Almitee? Scan, report and manage assets in a very simple way with the power of AI and QR codes. [**contact us now**](https://www.almitee.io/#contact) to learn how we can tailor our solutions to your business needs!

Get started with Almitee!

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Ontdek hoe de inzet van AI en QR-codes de support verbetert voor apparatuur die bij klanten staat.

AI en QR-codes: Hoe werkt dat?

Efficiently manage, track, and visualize your company's assets.

Efficiently manage and maintain your building's rooms.

Allow people to easily report issues and concerns by scanning QR codes or through incoming emails.

 Let uniquely trained AI assistants provide automated support to users.

AI assistant

Manage multiple organizations with just one account and store all your data on one central platform.

Organizations

Organize, connect, and store essential documents for professional-level support.

Documents

Discover how AI and QR codes improve the support of your assets.

AI and QR Codes: How does that work?

Besides using AI assistants via QR codes for assets and spaces, Almitee also makes it possible to integrate a **chatbot on your website or in your SAAS product**.

There are already a lot of players that provide chatbot integration, but Almitee offers some **advantages over other platforms** that we briefly explain in this blog post.

Almitee's chatbot enables your website or SAAS product to provide **immediate answers to user inquiries**, enhancing the customer service experience and ensuring that **no user query goes unanswered**.

Immediate responses with AI

Chat interactions on the Almitee platform can be **monitored and adjusted**, enabling **continuous improvement in responses** to future queries, thus refining the user experience over time.

Monitor and improve interactions

Users are required to enter their email when interacting with the chatbot, **turning every interaction into a potential lead** generation opportunity for your business.

Lead generation through user interaction

The chatbot not only answers questions but also provides a dedicated form for problem reporting. This automatically generates a [support ticket in Almitee's helpdesk](/modules/almitee-helpdesk), including the option to attach images and additional client information (**browser, screen resolution, device**, ...) for efficient resolution.

Advanced problem reporting

Customize the color of the chatbot interface to seamlessly integrate with your website's aesthetic, maintaining **brand consistency** across your digital presence.

Customizable to fit your brand

Implementing Almitee's chatbot is a breeze. With just **two lines of code**, you can have the chatbot up and running on your site in just two minutes, instantly enhancing your site's functionality.

Quick and easy setup

Almitee's chatbot [learns from various sources](/modules/ai-assistant), including **websites, documents, text, and YouTube videos**, ensuring that it is always updated with the latest information and can provide relevant and accurate responses.

Learning and adapting

Ready to try out Almitee? Report and manage tickets and user interactions in a very simple way with the power of AI. [**contact us now**](https://www.almitee.io/#contact) to learn how we can tailor our solutions to your business needs!

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Ontdek hoe de chatbot van Almitee de support op jouw website of SAAS-product kan verbeteren.

Verbeter de support op jouw website met Almitee's chatbot.

Discover how Almitee's chatbot can transform your website or SAAS product by improving customer interaction and support.

Boost your SAAS product with Almitee's chatbot

Offering customer support and assistance is a demanding aspect of any business. In their initial phase, smaller enterprises often handle less than 20 inquiries or issues weekly, allowing for a relatively streamlined support process. Typically, this assistance is provided through email or direct phone communication.

![Support](https://res.cloudinary.com/dvx0ozfnr/image/upload/v1715672652/Support_diagram_1_2685383b68.png)

As businesses expand, the volume of customer issues and inquiries escalates, rendering the original support schedule inadequate for timely resolution. This often leads to **growing customer discontent**.

The importance of efficient customer service

As your business grows, you’re likely to encounter the following inevitable challenges:

- Are recurring questions becoming noticeable?
- Are you dedicating more time to support than anticipated?
- Do you end the day feeling that you’ve only been assisting others, without focusing on the core activities of your business?
- Is it becoming necessary to expand your support team?

With an influx of **customer inquiries arriving via various channels** and a **rise in the complexity** of these inquiries, it’s essential to scale up your support team to manage the increasing workload effectively.

![Support diagram 2 EN.png](https://res.cloudinary.com/dvx0ozfnr/image/upload/v1715673043/Support_diagram_2_EN_ee29f00fe5.png)

Challenges to growth

To improve customer service, businesses can choose between two strategies: **expanding the support team** or **optimizing internal processes**.

**Expansion involves recruiting and training new staff member**s, whereas **optimization focuses on enhancing efficiency** through the adoption of innovative technologies and other methods.

In the pursuit of efficiency optimization, companies should consider several critical questions:

- What is the maximum number of inquiries each team member can manage daily?
- Which details are essential to address customer queries effectively?
- What criteria determine the allocation of requests to specific team members?
- What is the standard turnaround time deemed acceptable for resolving a support issue?
- How can the volume of requests be monitored and documented systematically?

Solutions for growing companies

_**Almitee is the ideal solution for enhancing your customer service efficiency.**_

Our goal is to offer businesses a solution that enables customers to receive assistance swiftly and effectively, **leveraging AI technology**, without adding extra strain to your operations.

**Reduce backlogs and expedite response times** with our [integrated AI assistant](/modules/ai-assistant), which you can customize to your needs. This empowers you to incorporate a robust and efficient AI employee into your support team, capable of automatically answering a multitude of questions.

Track all incoming inquiries with ease using [our streamlined helpdesk](/modules/almitee-helpdesk). This system allows customers to submit issues through various methods, while enabling your support team to manage all follow-ups in one centralized location.

AI to optimize customer service without additional resources

Ready to give Almitee a try? **Improve your customer service with the power of AI** and [contact us now](/en#contact) to learn how we can tailor our solutions to your business needs!

Optimize your customer service with Almitee

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Ontdek hoe Almitee jouw klantenservice kan verbeteren en helpen groeien zonder extra belasting op jouw organisatie.

Optimaliseer klantenservice met AI

Discover how Almitee can improve your customer service and help you grow without additional burden on your organization.

Optimize customer service with AI

Knowledge bases, are **collections of data and information** used by our [AI assistants](/en/modules/ai-assistant) to generate answers to problems that customers report. This data can be self-added and managed, and can come from various sources such as:
- **Websites**
- **PDF documents**
- **FAQs**
- **YouTube videos**

What are knowledge bases?

Our AI assistants read and learn from all data added on these knowledge bases. 

- URLs of websites **are fully searched**
- PDF documents are read in full
- FAQ texts are analyzed
- YouTube videos and their **transcripts are viewed**

This enables our AI to provide detailed and accurate answers.

How do our AI assistants use this data?

Almitee allows you to start managing knowledge bases at different levels. 

- **Level 1** is for the **general chatbot on your website**. 
- **Level 2** is associated with different **models of assets**. 
- **Level 3** is for specific **[assets](/en/modules/asset-management) or [locations](/en/modules/building-management)**. 
- **Level 4** is the deepest level and is used by the **[helpdesk AI assistant](/en/modules/almitee-helpdesk)**. 

**The deeper the level, the more data** is used from the higher levels and thus the smarter the [AI assistant](/enl/modules/ai-assistant) will be.

Different levels of knowledge bases

**Questions to the chatbot** on your website are answered by data configured at **level 1** (L1). The chatbot will not use data set at lower levels.

**Questions asked to an [asset](/en/modules/asset-management)** via scanning a QR code are answered by data configured at **level 1** (L1), **level 2** (L2 - linked asset model) and **level 3** (L3 - linked asset)

Practical examples

Almitee offers a **great overview of all data sources** configured **across the different knowledge bases**. This way, you easily stay in control of the data and knowledge of all your [AI assistants](/en/modules/ai-assistant).

Overview of knowledge bases

Ready to try out Almitee? Easily manage the knowledge of your AI through setting up knowledge bases. [Contact us now](https://www.almitee.io/en/#contact) to learn how we can tailor our solutions to your business needs!

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Discover how Almitee AI assistants use data from various knowledge bases to accurately answer questions and problems.

What are AI knowledge bases and how are they used?

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What is the Almitee's helpdesk

Scan QR code

Take picture

Submit issue

Get notified

Scan QR codes to submit issues

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AI Ticket resolution

Map out your office

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AI and QR Codes: How does that work?

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Boost your SAAS product with Almitee's chatbot

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Optimize customer service with AI

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What are AI knowledge bases and how are they used?

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Provide support from your pocket with our mobile app.

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Smart Support Simplified in 90 seconds

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Where are we active?

Helpdesk

What is the Almitee's helpdesk

Scan QR code

Take picture

Submit issue

Get notified

Scan QR codes to submit issues

Location

Asset

AI Ticket resolution

Map out your office

Blog

Read more

AI and QR Codes: How does that work?

Read more

Boost your SAAS product with Almitee's chatbot

Read more

Optimize customer service with AI

Read more

What are AI knowledge bases and how are they used?

Read more

Provide support from your pocket with our mobile app.

Read more

Creating tickets in Almitee

Read more

Smart Support Simplified in 90 seconds

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